We have had some parents inform us that they are not receiving messages through the Arbor app or know that they have been sent a message.
Please can you ensure that you have ‘push notifications or allow notifications’ enabled on the Arbor app. You will then receive a notification similar to a SMS message on your home screen to alert you to a message in Arbor.
This setting can usually be made on your phone via settings>apps>then select the Arbor app.